These terms are an agreement between you and HVC.social ("HVC.social", "we", "us") for the use of hvc.social and its apps (the "Service"). By creating an account or using the Service, you agree to them. If you use the Service for a business, you confirm you're authorised to accept these terms on its behalf.
1. Your account
- You must be at least 18 and give accurate information, including your country.
- Keep your login secure. You're responsible for activity in your account and for the members you invite to your brands.
- One account can manage several brands within the limits of its plan.
2. Plans, AI credits and payment
- Plans are billed monthly or yearly in advance, in INR for accounts in India and USD elsewhere, through our payment provider (Razorpay). Prices are shown before tax.
- Customers in India pay 18% GST on top of the price (CGST and SGST for Gujarat, IGST for other states), so you must give your correct state and, to claim input tax credit, your GSTIN. Customers outside India are billed without GST as an export of services. We issue a tax invoice for every payment and email it to you.
- Every AI feature (writing, images, website reading, product import, trend research) uses AI credits. Credits reflect the actual cost of the AI providers used, including attempts that fail after the provider has charged for them. Estimates shown before an action are approximate.
- Plan credits reset on the 1st of each month and don't carry over. Purchased top-up credits don't expire while your account is open.
- Subscriptions renew automatically until cancelled. You can cancel at any time; the plan stays active until the end of the paid period. Except where required by law, payments are non-refundable and partial periods are not refunded.
- We may change prices with at least 30 days' notice. Changes apply from your next billing period.
3. AI-generated content
- The Service uses AI to write captions, design graphics, read websites and suggest ideas. AI output can be inaccurate, incomplete or similar to content created for others.
- You are responsible for reviewing content before it's published, including facts, prices, offers, claims, contact details and compliance with advertising and consumer laws.
- As between you and us, you own the content you create with the Service, subject to the rights of third parties and the AI providers' terms.
- Images generated on the free plan carry a small "Made with HVC.social" mark at the bottom. Don't remove or hide it; upgrade to a paid plan for images without it.
4. Your content and permissions
- You keep ownership of everything you upload: logos, photos, documents, product information and brand details.
- You give us a limited licence to host, process and transmit it, including to AI providers and to the social platforms you connect, only to provide the Service to you.
- You confirm you have the rights to everything you upload and to any website you ask us to read, and that it doesn't infringe anyone's rights.
5. Connected social accounts
When you connect Facebook, Instagram, LinkedIn or X, you authorise us to publish the posts you schedule or approve, including autopilot campaigns you set up. You must follow each platform's own terms and policies. We aren't responsible for platform outages, policy changes, rejected posts or account actions taken by those platforms.
6. Acceptable use
Don't use the Service to:
- publish unlawful, misleading, defamatory, hateful, harassing, sexually explicit or violent content, or spam;
- infringe intellectual property or privacy rights, or impersonate others;
- promote illegal products or make false health, financial or legal claims;
- reverse engineer, overload, scrape or attack the Service, or bypass credit or plan limits;
- generate content that breaks the AI providers' usage policies.
We may remove content, pause campaigns, or suspend accounts that break these rules.
7. Our service
- We work to keep the Service available and secure, but it is provided "as is", without guarantees of uninterrupted availability, specific results, reach or engagement.
- We may improve, change or discontinue features. We'll give reasonable notice of changes that significantly reduce what your paid plan includes.
- The HVC.social name, logo, software and website belong to us. These terms don't give you any rights to them beyond using the Service.
8. Suspension and termination
You can stop using the Service and ask us to delete your account at any time. We may suspend or end your access if you break these terms, don't pay, or create risk or legal exposure for us or others. After termination we delete your data as described in our privacy policy.
9. Limitation of liability
To the extent permitted by law, we aren't liable for indirect, incidental or consequential losses, lost profits or revenue, lost data, or harm caused by content you publish. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that can't be limited by law.
10. Indemnity
You agree to compensate us for claims and losses arising from your content, your use of the Service, or your breach of these terms or of a social platform's terms.
11. Privacy
Our privacy policy explains how we handle personal data.
12. Governing law
These terms are governed by the laws of India. Courts in India have exclusive jurisdiction, unless your local consumer law gives you the right to bring a claim where you live.
13. Changes to these terms
We may update these terms. We'll post the new version here with a new date and notify you of significant changes. Continuing to use the Service after changes take effect means you accept them.
14. Contact
Questions about these terms: contact@litbylines.com.